Textual Healing – Talkspace App Providing Mental-Health Services Online, On-Demand

For many who could benefit from professional mental-health services, there are barriers preventing access. Barriers such as a lack of mobility or transportation, fear of public places or crowds, even work schedule. Some people can’t afford to take the time off. Others have time but can’t afford an office visit. Insurance gets tricky, complicated and frustrating. Some people just give up.

Now, Talkspace is making it possible for anyone to access licensed mental-health professionals regardless of their circumstances. Help is available 24 hours a day, anywhere an internet connection is present.

Talkspace is 100% HIPAA compliant. All information, including the sending and receiving of communications and messages are encrypted, stored safe. Users can choose how anonymous they want to be. Talkspace only requires a user name, password, and email address to get started.

During the registration process, users choose a nickname. A payment method is needed, such as a credit card or PayPal. Users pay either a monthly subscription or yearly for a discount. The cost for one week of Talkspace can end up being less than what it would cost just getting to the traditional office setting.

Once a user gets matched with a licensed therapist, they will continue working with that same person all the time. Users are free to write whenever it’s convenient. There is no hourly rate or session timer to worry about, no dress code, and no shot clock for asking or answering. Some people write at a scheduled time, others write whenever. Therapists will touch base once or twice daily. If more is needed, Talkspace also supports video chat which is generally easy to setup and simple to use.

Talkspace is available for iPhone, Android, and any computer capable of running a modern web browser, such as Google Chrome, Firefox, or Safari. A microphone and webcam are necessary to participate in video sessions. The download is free, and a real person is available to assist users during the registration process. Tech support for the app is also available from customer service.

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