Nationwide Title Clearing, Inc. is one of the world’s largest wholesale mortgage document research company, and it continues to set records every day. Established in 1991, the company is located in Palm Harbor, Florida. It employs over 600 people who work in three different states. The company leads the industry in volume and compliance and shows no signs of slowing down anytime soon.
Nationwide is the choice of eight out of ten of the top retail lenders and mortgage companies in the United States. This is a significant fact because the margins for error are very small in a process that could be a very mistake prone business. The sheer volume of documents that are transmitted to clients is huge, but Nationwide has honed the process to nearly zero errors.
Nationwide has a compliance rate of 99.89% and a failure rate of only .78%. These figures are saying that almost 100% of the documents sent reach their destination on time and without error.
One reason for all of this success is the quality of the employees who work for Nationwide. Their training and dedication are remarkable. The initial training that each new employee receives is intense for three weeks, but it continues as they go to work on the floor. A supervisor still monitors them closely until they master the process.
There are also additional training modules that are available for further training. These modules are required for advancement, and up to 70% of the workforce takes part in this level of training. Without the dedication and concentration of good employees, all of the accolades and record-setting performances would be for naught.
John Hillman, CEO of Nationwide recently made an industry-wide podcast where he stated how a good workforce could be trained to think at the highest levels. In other words, you get what you train for and then expect on a continual basis. Compliance is something that is talked about a lot in the industry, but the expectations are not always high enough.
He went on to point out that the mortgage business can be a stressful experience for employees and that Nationwide recognizes this and that there are procedures in place for employees to take short breaks from time to time to have short “time-outs” while someone temporarily “pinch hits” during that time.
Nationwide is very active in the local Palm Harbor and Tampa communities and they participate in various charities such as “Feeding Tampa Bay.” the Ronald McDonald House, Southeastern Guide Dogs, and Habitat Pinellas.